Vuzix Forums / VR920 / Technical Support

Right screen is dying?

sketchystories — Tue, 29 Dec 2009 15:19:34 GMT

I've had little trouble with my glasses until just last night. After being on for about ten minuets, the screen for the right eye began to develop thin white horizontal lines that quickly filled the screen. Shortly thereafter the entire right screen turned white. To my relief it went back to normal after unplugging it for a short time. Unfortunately the problem reoccurred after about 5 minuets of use.
I just finished doing a few tests with the vuzix today. The right screen slowly fills with white lines despite changing the resolution and it happens just as often on the 2d desktop or in a stereoscopic 3d game. I have the latest firmware and software. The cord to the Vuzix does not touch any other cable or power cord. I've also tried different USB ports.
The only thing that I can think of is that it's overheating, because the screen does work again after a few minuets rest, but it is very cold here in the house and I don't know how to better test if it is overheating.

Any suggestions are appreciated.

no video

bedfordia — Fri, 12 Mar 2010 22:30:44 GMT

my vr290 is about 2 months old. both screens show only white, right screen flickers, and a message on the iwear monitor screen says vuzix stereoscopy requires a firmware upgrade. they were working ok until today, i tried reinstalling the drivers but no luck, please help

IWEARSDK folder missing from sdk instllation for iwear vr920 glasses

FooMoSan — Fri, 12 Feb 2010 14:49:38 GMT

Ive installed the vuzix iwear vr920 2.4 sdk looking forward to developing some stereoscopic software, only to find a folder missing, can you look into this please.
the directory missing is: C:\Program Files\Vuzix Corporation\IWEARSDK\
is not being created, im turning all protection software off before install. Could you send me the files via email or forum attachment please.
Or look into the vuzix iwear vr920 sdk 2.4 install file.
Thanks lots, Nic.
aka FoomoSan

I can't launch GTA San Andreas :( :(

blackmario — Sun, 31 Jan 2010 07:16:15 GMT

Hello

Firstly sorry for my english, i'm french. I post on this forum because i bought a VR920 system and i can't launch GTA SA with it :( :( and other game like CoD4 works correctly, i don't understand why...

Can you help me ?

Thanks for all

Stereo 3D and second life, screen shake

Kwakwaversal — Sun, 03 May 2009 11:15:41 GMT

Hi everyone,

I'm sure I'll be back after this question because the right eye of my unit had a blank white screen for 15mins this afternoon (after one day). Bad times.

This question is related to stereoscopic 3d in second life, but most likely applies to other games also. When I'm using second life in stereo3d, then switch to mouselook, the screen shakes. If I keep the camera just behind the head, its not as bad. It ruins the experience some what because the mouselook is more "immersive".

I have tried changing all the settings in my graphics card and in second life. The only time I can get stereo 3d to an almost usable level, is when I reduce the graphics to the lowest quality, then turn off "opengl VBO (vertex buffer objects)" in the hardware options of second life.

The only problem when I remove opengl's VBO is that any movements feel like my eyes are being cut! (Its a weird feeling when its not on)

Has anyone experienced the shaking problem in stereo3d before? Is it simply that my graphics card (MSI NX8500GT), RAM (1gb) and CPU (intel pentium 4 630) is just not up to a stereo experience?

Thank you for your time :)

A package of free games for the VR920?

Charles — Wed, 27 Jan 2010 01:11:24 GMT

hi i am new

hello my first language is French, and I am a developer of video games free.
I bought the VR920. I have fun with. but I would still be able to use my games fun than I did for a year.
I worked very much to create all its games and I continue to create. this is game for Windows. I would like to use but with the VR920 Stereoscopic.
and the tracker. I saw that there is a list of compatible games and installing from the monitor. I demende if Vuzix people could give me a hand. help me. he would simply use the mouse look like a tracker and I might change my From Bottom by documents with assistance. and it would be good.

I hope you help me. I have a nice little 3d games that would be really fun with the Vuzix glasses.

I managed to run the tracker, but it's not native.
I downloaded the SDK but my language is javascript.
and 3D engine that I use is DX Studio.

help me please.

My website is:

for the moment is a Browser games but i can build to .exe

http://www.tabarnasoft.com

The website of my 3D engine is:

http://www.dxstudio.com

thanks

help

Out of alignment out of the box?

Kalsc — Mon, 18 Jan 2010 21:37:03 GMT

Greetings all, just received my Wrap 310's today and was all excited, right up until I put them on, using my iPhone as a video source, and to my surprise it looked like either the magnifying lenses or the LCD's are out of alignment. I played with several of the menu settings, the nose pieces as well as the focus adjustment to no avail.

I have even held the glasses in different positions in front of my eyes trying to compensate for what looks like a mis-aligned set of LCD's. Nope.

My assumption was that when I put these on, after some 'slight' adjustments, I should see a good, single picture as the two converge, yet they don't fully converge and it appears as though there is a slight vertical mis-alignment as well.

Am I missing something here?

Thanks, any and all help would be greatly appreciated.

PS - It appears that this forum is geared more towards the VR920, so my apologies for posting here, but what are my choices? :)

Adjusting the pupillary distance

terhar1 — Tue, 19 Jan 2010 11:31:21 GMT

I have just received my wrap 920. There was no problem connecting my Iphone and the 920, but when I watch a video I don't not get a clear vue of the video. I soon found out that it was because me pupillary distance is wider than the lenses of the glasses. If I just watch with my left eye, I get a blurred vision to the left, and the same to the right with my right eye. If I move the glasses 2 or 3 mm to the left, the picture gets normal on my left eye, and the same on my right eye if I move it to the right.
Is there a way to change the pupillary distance? My pupillary distance is 69 mm.

Quake4

kate_arsher — Wed, 03 Oct 2007 13:20:57 GMT

Hello!!

I'm try to launch Quake4. I've upgraded it to 1.4.2, and when i launch it with iWearMonitor started, i've this error message :

Error ERP_DROP: wrong game DLL API version
********************
ERROR: wrong game DLL API version
********************
Error during initialization

Someone can help me?

Changes in Dystopia?

Davide — Mon, 11 Jan 2010 11:14:55 GMT

I've tried to play Dystopia, which is supposed to have native support, but i've found it wasn't working anymore.
I suspect this is related to some recent changes in the way the game works... but not sure...

Anyway, i've found a fix for this and it's simply, to copy the 3 required files (D3DProxyDrivers\D3D9.dll, Dystopia>\VR920Dx9Stereo.cfg and DInputProxyDrivers\D3D9_Helper.dll) into the folder "\steamapps\\dystopia\".
I'm not sure whether enabling it from the iwear monitor matters or not despite it installs the files into the wrong directory.
I'm leaving this here because it took me an afternoon to find a way to get it to work and i hope this will help others in the future...
also, vuzix, if you're planning a new software release (as i've read somewhere in the forum), please fix this =)

vr920 just stopped working

Davide — Sat, 09 Jan 2010 13:53:15 GMT

I used them last time about 3 months ago, everything was fine. I took them again today, plugged them in and all i got is a blue screen.
Usb power is ok since they turn on, headtracking works as i see the values changing in the iwear monitor, vga is ok too since the iwear monitor tells me they're the primary adapter and stereoscopy can be turned on...
I've also tried them on another computer, just to be sure it wasn't something software...
So, what could be the cause? what can i do to narrow down the problem? should i just send them to vuzix to get them repaired?

Any hint is HIGHLY welcomed

64Bit SDK

mchristyuk — Fri, 08 Jan 2010 06:46:56 GMT

Hi,

I've in the process of adding support for the Vuzix VR920 glasses to an application. I have it all running fine in 32bit mode but our application has to run in 64bit mode too.

It is a Java application for which I've created a wrapper to my own DLL which in turn calls the Vuzix libraries. The problem I have is that the SDK only comes with 32bit DLL's and LIB files. Because of this the Java runtime and Vista refuse to load the 32bit libraries to allow me to talk to the glasses unless the whole application is running under the 32bit JVM.

Are there 64bit libraries available, or will the be? Failing that is there any advice how I might go about loading a 32bit DLL under a 64bit process in Vista as I seem to be hitting my head against a brick wall at the moment! :)

Many Thanks

Mark

VR920 + Crysis issue

BrandonStore — Sun, 03 Jan 2010 12:30:51 GMT

Every time I try to play crysis with the VR920, my display freezes, the game still loads I can hear it through my speakers, but my display stays at the desktop. Its deffitently an issue with the VR920 as I tried playing crysis on my standard monitor and it boots up fine. Any thoughts? I have Windows 7 64 Bit however, I am running Crysis in 32 bit, so I can have the headtracking and stereo 3D

-brandon

VR920 USB connectivity problem

RatodoMicro — Sat, 19 Dec 2009 09:05:41 GMT

Hi!
I use win. XP Professional and am having trouble connecting my VR920, it simply does not respond to anything, everything is black and has no sign. I pass over a video-by-step, ([url=http://www.youtube.com/watch?v=iP2qzvKNBAE]VR920 Problem - Youtube[/url]) please I would like to know if someone can help me or if I'm doing something wrong

thank you very much!!

VR 920 Color Banding in the Left Eye test.

Vic-Viper — Sat, 12 Dec 2009 18:52:21 GMT

Seems that a number of us have an issue with our left display with color banding. This looks like the left eye doesn't display as many colors as the right eye. It can sometimes look like noise or bands in the colors.

To see if you suffer from the issue, simply view the image below with your VR 920. If you see a smooth transition between white and green with the right eye, BUT you see circular bands of color with harder edges with the left eye, you have an effected VR 920
[url=http://3.bp.blogspot.com/_whCpkVMFsjI/SyQowBDoPuI/AAAAAAAAARM/W_oPzcIq58E/s1600-h/Gradeint.jpg]Normal image[/url]

For me it looks fine in one eye, but looks kinda like this in the left eye
[url=http://1.bp.blogspot.com/_whCpkVMFsjI/SyQsRVBhNyI/AAAAAAAAARU/NDXtp5LqKX0/s1600-h/Gradeint.gif]Simulation of what the left eye dithering effect looks like[/url]

This is in the regards to the other post [url=http://forums.vr920.com/Topic2537-10-1.aspx]here[/url]. Doesn't seem consistent so I posted a fresh forum to show the effects.

Different color depth per eye?!?

teknix1 — Tue, 10 Jun 2008 05:38:52 GMT

I know there's currently issues with the color depth with the VR920 but is anybody else experiencing what seems to be different color depth per eye?

The right eye is correct but the left one seems to be displaying 256 colors or something like it. It's quite noticeable when playing movies. I haven't played many games on it so far, but in the demo game AirXonix it is quite visible in the water as your character is approaching the field.

Any ideas? Can this be fixed?

Thanks

Nic

black,white and gray

britishgoose01 — Sat, 05 Dec 2009 15:45:48 GMT

ive installed Windows 7
now when i plug in my iWear AV 920 it is black and white and gray

am thinking its my computers settings,any help will be good

BSOD When Switching Off Stereoscopic Mode In FSX

karrilon — Sat, 03 Oct 2009 10:54:05 GMT

I'm running FSX SP2 on Windows 7 64 bit with VR920 2.4 software and ATI Catalyst 9-9. Using the VR920 is fine if i leave it in stereo mode but because I prefer to change the viewing axes I have to switch stereoscopic view off. As soon as I do this I get BSOD. I've reinstalled the video drivers and repaired the VR920 software a few times but no improvement. Any ideas?

HELP: Broken Nose Bridge / Nose Guard

SDon78 — Wed, 04 Nov 2009 17:26:08 GMT

I've owned my VR920 for about 6 months now, and some weeks ago the plastic guard which secures the nose pad frame to the main unit began showing a crack right down the middle. As of yesterday, that piece broke apart and fell off the unit all together.

How do I go about acquiring a replacement nose piece holder? Please assist.

flickering

wuhlei — Fri, 16 Oct 2009 23:10:46 GMT

My goggles flip eyes making it flicker in games but it works fine with vuzix apps and nvidia stereo3d. kinda like this its fine one the first second LxR then switches to RxL, LxR, RxL

Screen Distortion

Steffan — Thu, 09 Oct 2008 07:07:31 GMT

Hey there,

Since recently, my VR920's screens have been getting distorted each time I use them.
After only 15 minutes or so, horizontal lines start appearing. (They 'move', they don't just stay still)

This is really bothersome, because it's a real immersion-killer.
After having the VR920 plugged in for an hour, the screen quality got really bad and I just can't play with it anymore because of this.

I tried checking my VGA cable, but it seemed fine, so I have no idea what the problem could be. (A friend of mine said something's probably interfering with the signal, but I wouldn't know what could be)

Thanks in advance ;D

Adjusting screen picture?

JamesG — Sat, 06 Jun 2009 18:47:33 GMT

Hello,

I wish my first post here wasn't a nag and technical problem because I really like my VR920, but...

With them on and warmed up, there is a noticable amount of black space between the edges of the desktop and the physical edges of the display. They are also "warped" inward. All like a, well... badly adjusted monitor.

I have looked at both the window's display setting and the headset's adjustments, but have found no way to resize the screen.

Is there any way to do so?

TiA,
-James

Distorted screen after few minutes in 2D as in 3D stereo

famiro — Sat, 29 Nov 2008 00:37:58 GMT

I have a problem with my new VR920 Vuzix. They work perfectly for a few minutes but then come a distorded stereo screen with white lines. After disconnect and reconnect it happend the same or a blue screen. Are they defect? I did install it as in manual: clone 60 hz 1024x768 on 8400GS Nvidia with all last drivers installed. It happend the same in 2D or 3D stereo

Help please

Pitch and yaw mixed up

Kylecondo — Fri, 11 Sep 2009 22:44:29 GMT

I have attempted configuration multiple times but each time, the pitch and yaw seem to get a little mixed

yaw works fine on its own, but when i look up or down, the pitch changes normally and the yaw moves as well.

Brand new VR920 doesnt work

Mat — Fri, 28 Aug 2009 09:37:23 GMT

Windows Vista (2 seperate computers), up to date firmware I think+up to date software (2.4).

The headset works for a few seconds, then both screens go white. If I fiddle with the dial on the headset it eventually goes blue & I can bring up the menu, if I go to the one with 3 options (both/L/R) and go to L or R the display comes back to life with a static image, I can then go back to both and it works again (for a few seconds).

Also the firmware updater tells me it's on 1.110.104.x. x being a random number between -100 to 100 and its different every time. Unplugging it & plugging it back in makes no difference.

error when loading games

jimh54 — Sat, 01 Aug 2009 10:12:15 GMT

Every time I load a game or even the Vuzix apps like jps viewer and 3d visualizer, I get an error message in the upper left corner of the screen that says "can't load output dll". The non-Vuzix apps (games) don't display in stereoscopic anymore except for doom 3 but the vuzix games Axysnake and Airsonix work ok. I had the non Vuzix games working (Halo, COD4, Crysis) but suddenly they stopped and started to give this message. When I press the ctrl-F8 keys I can see the info in the upper left of the screen, ie preset 1, convergence xxx, separation xxx%, and AutoFocus off. In Halo when I press the key combo the image shifts to the right but it doesn't display in 3d. The head tracking seems ot work in most of the games just no 3d. I have a new Toshiba laptop with 64bit Vista and 4GB ram, with ATI 3650 graphics. Does anyone have any idea why this might be happening?

Any Help is appreciated.

Edit: I got things back to normal. I found out through a google search that the iz3d driver causes this error. I removed the iz3d driver and all is well now. I still have a question though: Must the Vuzix drivers be uninstalled to use the iz3d driver? I assume so but have not tried it.

3d missing or right display black

Partechie — Mon, 05 Jan 2009 14:37:20 GMT

Seems all of a sudden most games the 3d effect is gone, the games play great, but in 2D mode.

I have to uninstall the Vuzix drivers and reinstall then it works but 'drops' out when I go to play the game later.

Also I usually use the Iz3D drivers (always worked great in the past) but in Bioshock the right screen is black in 3d mode and with no drivers it plays in 2D fine...(And no 3D effect in WoW or others using Vuzix drivers)

I also can not get Stereoscopic player to work correctly now, I choose software pageflipping and the files I use are Field Sequential movies (which I know worked in the past, have used them).

I have the latest firmware, already checked that version.

(I use the VR920 as the only display during these tests)

If you need more info let me know..

Intel I7 920 2.6gig quad core

Asus P6T Deluxe

Corsair 3 gig

2x 260GTX (216) SLi

Vista Home Premium SP1 (and current updates)

DVI Analog adapter problem

soumen_71 — Tue, 04 Aug 2009 08:22:37 GMT

Hi,

I recently bought the VR920. Had lots of problems with the picture. I went through all the forums and tried various things.

I am getting a blue screen on the VR920 display when I use the DVI-VGA adapter which came with the unit. On the I-Monitor and the Nvidia graphics it is detecting and I have used all the correct settings, but still there is a blue screen.

When I am using the VGA every thing works OK, except the screen is shaky on the VR920 display with stereo switched on. I did try to correct the seperation using the ctrl+F8. The tearing of the screen from top to bottom corrected a bit but every few seconds the picture shakes. One of the forum there was a mention about trying the DVI-VGA adapter, but that does nt work in my case.

My config

Window vista 32, Nvidia graphic 8400, dual core.

Did try the Glovepie- mouselook and TrackIR- same problem.

There is not problem with the tracking. Only display output is not stable. If I disable the stereo the picture is steady but in 2D and if I change to 3D(by changing the L-R eye on the Vr920 menu) the screen hangs, which i can restore by going back.

Please help!

Stereoscopic not working for NeuroVR

TempestX — Wed, 12 Aug 2009 13:18:21 GMT

I am able to get the VR920 working with head tracking, but for some reason nothing is stereoscopic. Is there a setting I need to modify or something?

iWear Monitor does not find any installed Title :(

OscarG — Sat, 01 Aug 2009 07:18:26 GMT

this is the original topic:

[url=http://forums.vr920.com/Topic4391-2-1.aspx]http://forums.vr920.com/Topic4391-2-1.aspx[/url]

Please help.

OscarG

Vista 64

jimh54 — Fri, 24 Jul 2009 10:53:47 GMT

Does the vuzix iMonitor and other software work in Vista 64? Are there any other issues concerning games etc. and Vista 64?

I just ordered a Toshiba laptop specifically for use with iWear VR 920 and it comes with Vista 64 and no restore CD. Should I wipe it and go to a 32 bit OS? If so which is better vista 32 or XP 32?

Thanks,
James

Video card help

jimh54 — Sun, 19 Jul 2009 11:58:36 GMT

I have 4 different PCs. I have tried the VR920 on all of them and here is what I have found:

1. on a laptop with ATI x1600 graphics running Vista The headset works with the vuzix graphics programs but none of the supported programs in the iMonitor application work in 3d. Some work with head tracking.

2. On a desktop machine running Windows 7 RC with an nVidia 800 card nearly all of the iMonitor supported programs seem to work in 3d and head tracking (with varying results).

3. On another desktop machine running XP with an ATI 9600xt graphics card I get similar results as in 1. The exception is that I get a double image on the headset, same as on the PC Monitor.

4. On a Tablet PC running XP and having Intel graphics The 3d works but is not as good as on 2. I can't get the head tracking to work on this machine.

My question is what can be done on the ATI machines to get this thing working? Does anyone have good results using an ATI graphics card?

thanks

Information

Gostalto — Mon, 13 Jul 2009 15:36:19 GMT

Hi there,

Bought my VR920 back in mid 2008, decided it was too buggy, packed it up and put it away :crying: until now...

Want to know if all of the other users are still having the same old problems with the same old games, like the jerky movement of the head tracking, stereoscopic movie player issues.

Also will arma 2 be supported?

Im asking this as I really dont want to read through a year+ worth of post's.

Regards,

GOS

Please explain how to adjust this visor for my head.

bastage — Wed, 14 Nov 2007 21:41:02 GMT

I have difficulty buying sunglasses because I have a giant noggin. Seriously, it's like an orange on a toothpick.

I just shelled out the $400 for this visor, and without crossing my eyes, I cannot get the screens to focus into a single display . What I get is a double display, and even when I do cross my eyes, which is pretty fatiguing, the outside corners of the respective eyes are really blurry.

I'm having trouble understanding why there's no adjustment for interpupillary distance. Please tell me that I'm just missing some obvious setting.

Thanks!

Firmware Will Not Update!

Hyperjer — Sun, 12 Jul 2009 17:02:42 GMT

I have had my VR920 for a very long time now since they first came out :)
I just found the firmware updates but im having trouble installing them.

[img]http://wtfmoogle.com/update1.jpg[/img]

That is with the latest 1.110.104.13 firmware update tool.??
How does 1.089.104.13 = 1.110.104.13
It didn't even let me try to update it?

What power of magnification do the lenses use?

EvilEngineer — Wed, 08 Jul 2009 01:40:16 GMT

Let me first say I'm proudly sponsoring the further development of Vuzix products by financially backing them and forking over $400 and change for the VR920. In hopes that more $$ will push the development of better products in the future.

Now to the post:

After experiencing great pain using the VR920 in it's stock form, I've decided to rip the VR920 apart and mount it in a more comfortable set of goggles. My plan is to mount it in a pair of ski-goggles with a sports strap and anti-glare coating.

Currently I've ripped it down to the bare parts and was curious what the magnification of the built in lenses were that sit atop the very... very... tiny lcds. My goal us to up the magnification and field of view by customizing some after market optics. Either monoculars with adjustable zooms (and comfy eye covers), or fixed magnification attachments for glasses.

One thing I have noticed so far after opening the unit up. The left LCD is much brighter than the right one. No amount of fiddling with the OSD fixes it... it's just very, very bright by comparison.

Always Crashing in Vista 64

TempestX — Mon, 08 Jun 2009 18:23:00 GMT

Everytime I load up stereoscopic software (including software included with the VR920) my computer crashes. This occurs all the time with the 3D visualizer when entering full screen mode (windowed mode seems to be fine). I read a post earlier about the system appearing crashed and that I should disconnect the USB cable and then reconnect it, but the computer is completely locked. Ctrl+Alt+Del, Esc, Windows Key all have no effect and only seems recoverable by manually turning off the power to my computer.

Size of display

AbilityNet — Tue, 30 Jun 2009 17:46:07 GMT

When I set up the headset it doesnt feel at all immersive - in fcat it feels as if I am looking at a very small screen from some distance - far smaller than sitting looking at my 15" monitor - Is this right did I misunderstand the 62" screen at 9 feet which felt as if it should be much more immersive to look at

All help much appreciated

David

No stereoscopic or headtracking in RCT3

TempestX — Fri, 26 Jun 2009 13:26:28 GMT

Ok, I am not getting stereoscopic 3D or head tracking to work with Roller Coaster Tycoon 3 Platinum. I am able to get Flight Simulator X, Unreal Tournament 2004, Music Visualizer, the pack in games, and Stereoscopic Movie Player all working correctly, but RCT3 is the only one that is not working correctly. When I manually set the VR920 to L or R mode, the screen freezes and remains frozen until I change the view mode back. One strange thing is that occasionally when I switch to L or R mode, the frozen image appears stereoscopic. Has anyone else used RCT3 and gotten it to work correctly? Is there a setting I need to change that I am not aware of?

Windows XP home
iWear 2.4
1024 x 768 16

Flight Simulator X - Spot Plane View

TempestX — Thu, 18 Jun 2009 13:20:29 GMT

Is is possible to disable head tracking for the spot plane view in FSX? I really enjoy using head tracking in the 3D cockpit, but when I switch to the spot plane view I can't get the camera where I want it. The camera is using head tracking for lateral camera movement and my hat switch for vertical camera movement. Any way I can control the spot plane view with only my hat switch while keeping head tracking active when I use the 3D cockpit view?