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| | | Forum Newbie
Group: Forum Members
Last Login: 11/30/2008 6:07:03 PM
Posts: 8, Visits: 17 |
| | I don't know if I did it or not but i tried bending the nose pads so they didn't touch my nose and now i get colour issues when using the VR920. If i give it a tight squeeze the colour will return to normal. My question is... Have I voided the warranty by bending these pads (maybe carelessly too far). If so, can I get some information regarding what i can do to get it fixed? I bought it new off ebay so does that still cover the warranty? If it is not under warranty, is there any place I can send it to to get it repaired? |
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Technical Support
Group: Administrators
Last Login: Yesterday @ 10:16:32 AM
Posts: 176, Visits: 466 |
| You would want to send me an email . . . I'll have some questions for you regarding where it was purchased, since some eBay sellers are authorized resellers, meaning you get a warranty, and sometimes it's just some guy selling his unit, in which case there is no warranty.
Assuming you are covered by a warranty, the repairs for this unit would be covered; it is not normal for adjusting the nosepad to cause issues with the displays.
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If it ain't broke, break it. Then you can fix it.
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Todd R. Ferguson
Technical Support
Vuzix Corporation
585.359.5909
todd_ferguson@vuzix.com |
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